Voice & Video Capture
A full interaction dimension is recorded and made available for your organization to review
Check Out the Capabilities That Help You Drive Effective Face-to-face Customer Conversations Across Your Team
Improve sales effectiveness and perfect your CX by recording, transcribing, and analyzing your staff face-to-face conversations
Improve sales effectiveness and perfect your CX by recording, transcribing, and analyzing your staff face-to-face conversations
Reveal labs introduces a unique technology for capturing face-to-face interactions, enabling organizations to unlock valuable intelligence from in-person meetings and conversations with their customers.
Lack of proper infrastructure will often leave face-to-face interactions unrecorded, making your organization blind to the discussions your representatives had with their clients. These interactions contain insights that can impact your business tremendously, help to improve your customer experience and sales effectiveness.
Know Your Interactions
Your face-to-face interactions are one of many forms of communication channels in your organization. Knowing your customer interactions across the various channels is critical to having a complete customer journey.
Unlock Insights
Face-to-face interactions is a gold mine of important insights about the discussions between your representatives and clients.
Improve Quality Control
Make sure your representatives achieve their KPIs and represent your company's values. You will be able to assess representatives performance by analyzing their video and audio interactions.Features
Conversation Analysis
Intuitive search, playback, and analysis of your face-to-face Interactions
3rd Party Integrations
Our Open API Platform, enables a quick integration to your existing contact-center environment and CRM platform, giving you a holistic view of all your channels within your favourite apps
Multi-Platform Support
Reveal labs' app is available on iOS and Android devices for your mobile (on-the-go) reps, and on macOS and Windows for your walk-in center staff.