Check Out the Capabilities That Help You Drive Effective Face-to-face Customer Conversations Across Your Team

Improve sales effectiveness and perfect your CX by recording, transcribing, and analyzing your staff face-to-face conversations


Improve sales effectiveness and perfect your CX by recording, transcribing, and analyzing your staff face-to-face conversations

Reveal labs introduces a unique technology for capturing face-to-face interactions, enabling organizations to unlock valuable intelligence from in-person meetings and conversations with their customers.

Lack of proper infrastructure will often leave face-to-face interactions unrecorded, making your organization blind to the discussions your representatives had with their clients. These interactions contain insights that can impact your business tremendously, help to improve your customer experience and sales effectiveness.

Know Your Interactions

Your face-to-face interactions are one of many forms of communication channels in your organization. Knowing your customer interactions across the various channels is critical to having a complete customer journey.

Unlock Insights

Face-to-face interactions is a gold mine of important insights about the discussions between your representatives and clients.

Improve Quality Control

Make sure your representatives achieve their KPIs and represent your company's values. You will be able to assess representatives performance by analyzing their video and audio interactions.

Features

Voice & Video Capture

A full interaction dimension is recorded and made available for your organization to review

Conversation Analysis

Intuitive search, playback, and analysis of your face-to-face Interactions

3rd Party Integrations

Our Open API Platform, enables a quick integration to your existing contact-center environment and CRM platform, giving you a holistic view of all your channels within your favourite apps

Multi-Platform Support

Reveal labs' app is available on iOS and Android devices for your mobile (on-the-go) reps, and on macOS and Windows for your walk-in center staff.

Interested in recording your face-to-face interactions?

Drop us a line